Shipping and Returns Policy

Shipping Policy

This Shipping Policy (“Policy”) applies to all purchases from us unless stated otherwise.

In most cases, we deliver products using Australia Post. Shipping costs are a flat rate of but can also be influenced by the size and weight of the product and your location and may cost otherwise. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 1-2 business days. Shipping times are estimated at between 1 and 3 business days depending on your location (International orders may differ).

Packages will require a signature upon delivery. If you are not home at the time of delivery, a card will be left with re-delivery instructions.

If an incorrect address is supplied by the customer, Cigar of the Month cannot be held liable and accept no responsibility for parcels that are lost in transit or that have not been received.

Returns Policy
This Refund Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

(1) CUSTOMER SATISFACTION IS OUR PRIORITY

At Cigar of the Month, customer satisfaction is our priority.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) AUSTRALIAN CONSUMER LAW

We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Our ABN is 33 213 139 102. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

(a) We offer refunds and replacements in accordance with the Australian Consumer Law.
(b) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(c) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(d) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(e) If a product or service which you purchased from us has major damage (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.

(3) CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

(4) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.
(c) We will organise to replace the damaged product with an equivalent product, or to provide a refund, provided that you contact us within the 7 calendar days from the date you received the product

(5) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide replacement or refund for a product or service you purchased if:

(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.

(6) RETURNS

(a) The product can easily be posted or returned, then you are responsible for organising for the damaged Product to be returned to us
(b) In the event that a Returned Product, turns out not to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(7) RESPONSE TIME

We aim to process any requests for repairs, replacements or refunds within 1-2 business days of having received them.

(8) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at the end of this Policy.
(b) We will pay any refunds in the same form as the original purchase (less postage/shipping) or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.
(e) You will be contacted with the address to return your products

(9) CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at: info@cigarofthemonth.com.au